We're Here to Help
Contact LemoTV Support
Questions before you sign up, or need a hand after? Our team answers fast — pick whichever way suits you.
The quickest way to reach us. Tap to open a chat and we'll reply in minutes.
+1 (332) 262-6712
Prefer email? Write to us and we'll respond as soon as we can.
[email protected]
Support Hours
Our team is available 24 hours a day, 7 days a week — including holidays.
Help Yourself
Many answers are already online. Browse our setup guides or the FAQ.
What to Include in Your Message
One detail speeds everything up: the email address you used at checkout. It is how we find your account, and without it the first reply is always us asking for it. If you are writing about a playback problem, telling us the device you are watching on and roughly when it started lets us check the right thing straight away rather than working through a list of questions.
How Quickly We Reply
Support runs 24 hours a day, every day, because live TV does not keep office hours — a fight starting at 3am is exactly when you need an answer. WhatsApp is the fastest route and usually gets a reply within minutes. Email is better for anything that needs a paper trail, such as a billing question, and is typically answered the same day.
Common Reasons People Get in Touch
The most frequent by far is a lost welcome email, which we resend as soon as you confirm the address you ordered with. Close behind are login details that will not work — nearly always a typing or copy-paste issue covered on our login help page — and questions about whether a particular channel is carried, which we are happy to confirm before you subscribe rather than after. Plan upgrades, device changes and renewals are all handled here too.
Prefer to solve it yourself? The FAQ covers plans, devices and troubleshooting, and the setup guides walk through installation on every supported device.